1 reviews | Active since May 2012
Very frustrated not getting correct item
12 Dec 22 I've purchased a gas stove 4 plate with fittings, and covering. Was delivered on 23rd. On 28th it's almost like something telling me to check the product. It was not what I've ordered, was the gas rove 4plate but without the fittings and cover. I immediately requested a replacement and informed them that it was urgent bc I'm leaving for camp with my family the 4th of Jan. On 29 I took it myself to the pick up point. Then I wanted to purchase an item yesterday and saw that my account was credited and I've requested a replacement. I called this morning 2nd, even though the lady was nice and polite to explain that I won't receive the item on time, I said to her that I understand what she is saying however if they had to deliver the correct item I would not have had this provlblem bc now you putting a burden on me bc now I will go camp without a gas stove. I said to her that I need to speak to a manager but according to her management t would give me the same advise to repurchase item, but I won't get the item on time. I asked her how she would feel if she were in my shoes, not getting what was ordered, etc. I'm now sitting with a burden bc not getting what I've ordered, my account credited and not getting a replacement item and where will I now get a gas stove for that price. Management needs to sort me out urgently. Very very frustrated with Takealot. And it's not that I only bought this item. I bought almost worth over 20ks by them only for December. I need my gas stove before 5th January 2023.
