VERY DISSATISFIED WITH CUSTOMER SERVICE.

I ordered a SanDisk 32GB flash drive from takealot which was suppose to arrive on Thursday the 15th of October. When I had went online to view the tracking status of the item it clearly showed that the parcel had been delivered to the wrong address in Welbedacht, Chatsworth. I contacted customer care and they Facebook platform notifying them that the only reason I had ordered this item was that I had a huge presentation for work and that this item was of much importance. A lady by the name of Aashiqah Hendricks assured me that the order had been rescheduled. I clearly stated that this was unprofessional which lead to me actually getting a warning letter from my employee for work being incomplete and handed in. They further stated to me via sms that apparently they cannot have this item delivered to me on a Saturday seeing as they have no drivers within the area. I was then contacted via email by Olwethu Ngalwana on the 17th of October stating that my order is now rescheduled again for Monday morning the 19th of October. I mentioned that this was beyond being unprofessional and that takealot should not implement the tracking system if they themselves cannot deliver the item on time. When the driver did arrive on the 19th of October that Monday he had called me up stating that he cannot leave he's van unattended and i should come up to the road sign and pay for the item. The whole point of this is that we order items cause it's a need and due to covid we are now taking precautions but it seems like takealot does not really care about they clients and service delivery this is very very bad customer service all round. And even till this day not even a call has been made to me to rectify the matter seeing as I even mentioned that one should. This just shows that big companys dont have any interest in customers ordering items that are of less value online. But rather show more interest to customers that order for larger amounts of money. Absolutely pathetic and disgraceful to be treated in this manner. Sometimes it's just best to support the little guy. Where service delivery and treatment is of high standards.