Very dissatisfied Client to a point of Anger....

I placed an order for a PS4 GT bundle, with Fifa18 and an extra remote, I spent thousands thinking that I would get what I wanted and in good condition. This was a gift for my son, his birthday is today 22 May, regarding what I received, was a console that seems to have been tampered with, the box was broken at the bottom, I did not open any further. I called the warehouse immediately, explained my problem, and they assured me that this would be delivered on the 22nd, then regarding the Fifa game, seems that I was sent the incorrect game, and I'm told that they need to investigate before they can give me what I paid for. The worst thing is not the service I received, but rather dealing with a disappointed child on the morning of his special day, I couldn't bare to see my son look the way he did. While there were other gifts, I know he had an expectation, I also know that I can surprise him later, but now I'm not assured of this, as your warehouse cannot guarantee my delivery as promised yesterday. I can assure you, I've used Takealot.com before and was very happy, I can safely say that this will be my last ever. You can't get the basics right, that is living up to your standards and promises you make to your customers. I sent the CEO an email, hoping to receive a response form him directly. I'm waiting