VERY DISGUSTED!!

Firstly, I brought a tablet that was supposed to be a gift for my son for his birthday and also because he needed it for school. I had to put on the screen guard on in order for him to work on it and not scratch it. After we turned it on and realized it was used and is not a new tablet I had to take his gift back. This whole situation was very inconvenient for us and we had to wait until Takealot decided whether they will now replace the tablet. This also meant that if they did decide not to replace it because the did not want to replace the screen guard. As I discussed with them on the phone the tablet was closed in the box. I opened the plastic and the box was damaged. When I opened the box (still thinking it might have just been transport that damaged the box) my son was excited because now he is able to work on his tablet at school like he is supposed to. Then I quickly added the screen guard as protection so that he can work with the tablet safely. When we looked more closely at the tablet we found marks on the back of the cover. Then I also saw scratches on the tablet corners. We tried to turn on the tablet and the battery was so drained that it did not want to turn on. (No new device I ever brought was so drained. There is usually enough battery for setup.) Then we put it on the charger and when it came on it asked for a password. (Also not like any new device I ever brought. Someone had to use it before to be able to put a password on). Also this was literally an hour after I received the package from Takealot!

Takealot the agreed to replace the screen guard along with the used tablet. We received an sms today that we can collect the new replacement order. We were absolutely DISGUSTED when we got there and opened the box at the pick-up point (to make sure we got a new tablet like we ordered in front of the Takealot staff) and guess what, this tablet looked even worse!! Once again we received a used tablet! We now returned it and I will not even dare ask for a replacement because I cant bear looking at my son's disappointment if I have to take his gift back for a 3rd time!

This is very bad! I am very disappointed and disgusted that Takealot would even for a second time give an order like this to a client!!!

TOTALLY SHOCKED!!!