Very disappointment......

I am so very disappointed with the service I am receiving from Takealot. I ordered a 145 retro game console on the 25th of July. I specifically choose this product as I know my son would love it as his birthday gift and that it would be here long before his birthday. My order arrived on the 30th of July. All the other items are ordered were correct except the console. Instead I received a 168 Game Hand Held console but the bar code on the box of the incorrect item had the details of the correct item. What a mix up!!! So I logged a return on the 30th of July, which is a rather tedious process but I understood it from a company perspective until I was blatantly told that it is my responsibility that the product is packaged safely and securely to avoid damage as if I have a warehouse at my house where I do deliveries on a daily basis where I am s****ed in packaging and I know how the package will be handled during the transit so I can package accordingly. How about you be responsible enough to attach the correct bar code to the correct product. Again although I was kind of ****ed off that I didn't get a nice email saying something like please (yes a simple please) ensure the product is returned in the original packaging I let it go. Although shouldn't that be the responsibility of the delivery person. He/she should accept the product and package it correctly especially as the return it entirely due to a fault on your part. What really does annoy me is every email I receive you are still calling the product by the incorrect name. You keep telling me I returned a 145 retro game arcade console. No no no I didn't. I returned a 168 game console classic. There is a difference. Why is no one looking at the product. Now I am being told I will be credited. I did not even ask to be credited. I just want the correct product that I ordered. And it may be as simple as re-ordering it but I might just end up with the same incorrect product again and have to go through the whole process all over again and miss giving my child a gift on his birthday. Not to mention reopening my warehouse at home to correctly package the return!!! I know it might seem petty so what if he gets his gift after his birthday, he is only turning 5, we know how notoriously understanding 5 year olds are, especially during a global pandemic when they have to understand why they can't see their friends, cousins and grandparents on their birthday or have a party like they waited for the entire year or why they have to spend the day at home with just mum and dad. At least a nice gift would have been something to look forward to. But thanks, thanks a lot takelot!!!!!!!