Very Disappointing Service - Takealot

I've never had a problem with Takealot, until recently...

I ordered a calculator a few weeks ago - for an upcoming exam. I received the calculator, but the screen display was Faulty. I logged an exchange and received my 2nd calculator - also faulty with the same error. I then phone Takealot, saying that I suspect that the batch is faulty. But the lady advised me that there is nothing she could do, I should log another exchange - which I did.

I then received the 3rd calculator - ALSO FAULTY. I phoned takealot again. The consultant told me that this would be escalated to the supplier itself. A few days later I received an email stating that they've escalated my query to the relevant department and they are confirming the stock looks to be in good condition so I can go ahead and request a replacement. They sincerely apologize for that there were issues with the last 2 replacement orders but they have opened the stock and thoroughly performed an inspection to make sure there won't be a repeat. So I logged another exchange.

I then received the 4th calculator - ALSO FAULTY. I phoned them again. This time I spoke to a consultant telling me that he is going to log a return for me. Then I can go to the warehouse to open and return stock until I find a working calculator. So the following day, I went to the Cape Town warehouse.

My whole Saturday morning was wasted in the Takealot warehouse. The staff did not know how to assist me . They then decided to phone the consultant that suggested I go to the warehouse. After 2 hours of waiting, they gave me the phone on which the consultant was on the other side of the line. The only thing he could say is: " I'm sorry Miss Nicole, please forgive me." NOW HOW IS THIS SUPPOSED TO SOLVE MY PROBLEM?

I spent a total of three hours there. Finally being able to open and return 2 additional calculators which was FAULTY as well. After stating that I suspect a faulty batch at the 2nd calculator - I've had to open and return 6! I have the exams coming up. I have no calculator because of Takelot's service. They have wasted a lot of my time and money!

So currently there is no more stock available and now I am going to have to wait another week or so for the suppliers to send new stock. This is unacceptable and really inconvenient. As I said, I never had a problem with takealot, but this was very disappointing.