Very disappointing Service from Takealot

My husband purchased a pair of Sony headphones from Takealot, and within just a few months they broke. He requested that Takealot escalate the issue and investigate the supplier, as there are numerous complaints from other customers about the same product. Despite this, they refused to take any meaningful action, offered no assistance, and made no effort to investigate or provide a refund.

For a company of Takealot’s size, this lack of accountability and poor customer care is unacceptable. We expected far better service and responsibility from such a major online retailer.