1 reviews | Active since Jul 2015
Very disappointing service!!
I placed an order (***) online on Monday, 29 June. I specifically chose items that showed 'in stock', as I needed the parcel (two items) before the weekend as a birthday gift. Received order and payment confirmation on the same day, with delivery date 02 July. <br> <br> Delivery date came and went with no communication. Phoned the delivery team on the Friday, 03 June - they did not even have my order on their system. After numerous calls between Melissa and myself, I receive communication my order will be delivered by Tuesday, 07 July. <br> <br> On Tuesday I receive only one of the items. After phoning Melissa again, she comes back to me to say the warehouse never had stock of the second item!! I ask her to cancel that item and give me a refund, and to have a manager call me. <br> <br> On Thursday, 09 July Sara tried to phone me. I was busy but sent her a message that she can phone again - she never did! Today, 14 July, I receive a message my parcel has been dispatched. I rep**** to say that I asked them to call me and cancel the order! She replies that I will have to receive the parcel and log a return!! Even more inconvenience for me!!<br> <br> I will never use takealot again!! So dissapointed!
Please accept our apologies for the bad experience you've had and the inconvenience this has caused you. If the product listing had accurately reflected the true stock levels available at the time you placed your order, this entire situation could've been avoided. We realise the poor communication and lack of assistance you received upon following up on this only worsened the situation and we'll be addressing the manner in which this was dealt with with the responsible parties.
We've assigned our complaints team to look into the stock situation as well as the other factors that contributed to this disappointing experience and they'll be in touch with feedback as soon as they've liaised with the relevant departments. They'll also assist in getting your refund request processed as quickly as possible.
Sincerely,
takealot.com
Please accept our apologies for the bad experience you've had and the inconvenience this has caused you. If the product listing had accurately reflected the true stock levels available at the time you placed your order, this entire situation could've been avoided. We realise the poor communication and lack of assistance you received upon following up on this only worsened the situation and we'll be addressing the manner in which this was dealt with with the responsible parties.
We've assigned our complaints team to look into the stock situation as well as the other factors that contributed to this disappointing experience and they'll be in touch with feedback as soon as they've liaised with the relevant departments. They'll also assist in getting your refund request processed as quickly as possible.
Sincerely,
takealot.com