Very disappointed with the service.

On the 25 of April 2025 I made an order from the Takelot App on my mobile.

I had 4 parcels, the delivery date on my app says 29 April which was Tuesday last week. To this date I have not received any communication from Takelot. I am the one who reaches out to them.

I called on Friday the 2nd which was after the public holiday, I could not get through due to high call volumes even though I stayed on the call for a couple of minutes.

I called again on Saturday and I was assisted by an agent that told me she was going to escalate to the third party courier company and revert back to me.

Today is Monday no email no phone call. No sms of delivery, again I called today in the morning and was assisted by another agent who told me the same thing I was told on Saturday. I only received an email confirmation of the call and nothing else.

Now it is 19:47 the end of yet another business day, no communication.

Someone please tell me where is my order and what to do from here. Because clearly I am the fool here.

No decency to even tell me that the order is delaying or a backlog due to public holiday nothing.

This is the worst I have received from Takelot and must say that I am very dissapointed.

My order number is ***

I am contacted from ***.