VERY disappointed in Takealot.com

Hi there

I am most disappointed in Takealot and their professionalism. I put an order through on Saturday the 29th of December. I was told the order would be delivered on Sunday the 30th of December. I was surprised but I did understand when it wasn't delivered with it being the festive season between Christmas and New Years. However, I then received SMS'es on Tuesday the 1st of Jan to say that my order would be delivered and later on I was notified that the package was attempted at delivering but it was unsuccessful. Even though there was no record of the courier ever being at my residence because I have been at home all day.

Then I received a call from the driver (Wednesday 2 Jan) to say that there is not a proper address registered and that only the street and area is registered. This is ridiculous because I have been using the same details from my account for the past 4 years. The address has not changed and it is the same option address that I've used every single time. I then sent the driver my location and my address again. A few minutes after this I received a very snotty phone call from an Indian fellow from Takealot to say that their driver needed my address and that I never gave my address.

I am highly annoyed and disgusted in my treatment as a client - especially since I have always had professional service and am always recommending takealot to others for how wonderful they are.

And then when I tried to send this email to them I could not find any email to send to. So how is it we are supposed to complain and be heard? Guess we aren't...