Very Disappointed in Takealot

Dear Takealot I have through the years bought many items on your site, I have also returned many items without any hassles. This year my daughter did a beauty pageant that required 2 sets of heels i purchased both sets same shoe in different colours from the Missy Missi sandals. On wearing the shoes to her practice sessions the soles on both sets of shoes started to unglue. I was not going to keep shoes that i had purchased a month and that was only worn for a few hours so I returned them . Yesterday I recieve an email that the black set will be credited but the beige set will not? How does that work TAKEALOT if I had purchased the shoes in store they would have credited me immediately I want my credit I will not pay money for items that can not even last being worn a few hours?? What nonsense is this why do you have a warranty? It would be a different story if I had only returned the shoes months later but its only been less than a month??? I am very DISSAPPOINTED!!! I hope you sort this issue out !!!