Very Disappointed - Faulty Microwave & Poor Resolution

I am extremely dissatisfied with the overall service received from both Takealot and Hisense regarding a microwave I purchased less than 30 days ago. I chose Hisense because their appliances have always been reliable for me, and I use Takealot for convenience — but this experience has caused me to lose a lot of trust in both brands.

After the microwave stopped working in under a month, the process to have the matter resolved took far too long. By the time Takealot finally refunded me (as Takealot credit), the exact same microwave had increased by over R500, and to make matters worse, it was suddenly out of stock. So even with the credit, I am unable to repurchase the item.

Takealot provided me with R150 goodwill credit, but this does not change the fact that I have been without a microwave for weeks. I had to resort to using other appliances just to heat up meals and drinks - something that is both inconvenient and completely unacceptable for an appliance that failed so quickly.

I have always supported Takealot for their convenience and re**** on Hisense for quality, but this entire ordeal has seriously damaged my confidence in both companies. Customers should not be inconvenienced or left without essential appliances due to delays and poor stock management.

I sincerely hope that Takealot and Hisense improve their after-sales service, turnaround times, and customer communication, because this experience has been incredibly disappointing.

#DissapointedConsumer #BlackFriday