Very disappointed!

I am very sad to report that I had a bad experience with Takealot. I am a loyal customer and are very dissatisfied with the way I’ve been treated.

I work in Saudi Arabia and recently returned to South Africa after being away for 4 months. I placed an order that was over R7000 in face products as I wanted it to be there as I returned home. Unfortunately, the most expensive product, (Esteè Lauder Night Serum approximately R1700) was missing.

I reported this to Takealot twice and still haven’t heard anything back.

I understand that it was not reported in 7 days as their policy requires, but they also have to understand I only returned to the country a few days ago, as I have my ticket to prove it.

Would have appreciated any feedback or some type of compensation what so ever.