Very Disappointed

<p>I never thought I'd write a bad review about Takealot. I've been a loyal customer of the Takealot/Kalahari franchise for years and have been pleased with the service I've received until recently.</p> <p> </p> <p>An order that was due to be delivered before 5pm last weekend was delayed to the following Tuesday. I was only informed of this at 4pm that very Saturday after waiting the entire day for the parcel to arrive. The excuse provided by them was not adequate. The service I received after complaining was not satisfactory either. I brushed it off as a onetime thing, as I've been more than satisfied with the service I've received in the past.</p> <p> </p> <p>However, history has repeated itself only a week later. Another parcel was due to be delivered by 5pm today and didn't arrive, this time without any explanation.</p> <p> </p> <p>As stated, I've been using Takealot for years and have been pleased with the service and convenience. It's such a shame that your respect for customer service and satisfaction has gone down the toilet? I for one will not be using Takealot in future... </p> <p> </p>