Very disappointed

I placed an order with Takelot. When my order arrived I saw that one of the items were not preset and checked my email. It said that particular order was canceled due to no stock and I would receive a credit. I even spoke to a consultant regarding my cancelation and he said he cannot do anything about it other than credit my account. I was not offered a refund. This was extremely disappointing as I have 2 sons and only one of their orders arrived.

I accepted this. However my account now shows no credit and I cannot contact anyone at Takelot. All avenues result in an error. And online messages have not been responded to. I would like either a refund or to purchase using the credit.

There is no contact number and my order history shows that I have no orders.

Please assist.