1 reviews | Active since Apr 2012
Very disappointed
I placed 3 orders yesterday morning at Takealot.<br> 1 order I app**** a voucher to cover the item in full, one no voucher and the third I app**** a voucher and cash to cover the difference. All items were marked as available for COD, but on the payment page COD could not be selected. I emailed customer support and was told that only some items are available for COD (even if it says COD on the item) and that I will have to do an EFT. I am unable to do an EFT as I am in Cape Town on business and only carry cash. I asked for the email to get forwarded to a supervisor to find a solution, but got no further response.<br> <br> I took the 40 minute drive to Takealot to see if I could be assisted, only to be told I'll have to courier the item to Namibia or request a refund of my voucher.<br> <br> I am not impressed at all
We're sorry to hear about your disappointment with your recent orders. Our complaints team has looked into your order history and have noted that you selected the Collect option for your deliveries. Our DC does not process cash transactions and orders need to be paid for prior to collecting them. Once payment has been received for your collect order you'll receive a notification of when your parcel is ready to be collected.
Our team has tried reaching you on the number provided to assist, but couldn't get hold of you. They've sent you an email to which you can reply at your soonest convenience.
Kind Regards,
takealot.com
We're sorry to hear about your disappointment with your recent orders. Our complaints team has looked into your order history and have noted that you selected the Collect option for your deliveries. Our DC does not process cash transactions and orders need to be paid for prior to collecting them. Once payment has been received for your collect order you'll receive a notification of when your parcel is ready to be collected.
Our team has tried reaching you on the number provided to assist, but couldn't get hold of you. They've sent you an email to which you can reply at your soonest convenience.
Kind Regards,
takealot.com