Very bad service from Takealot

I ordered items at Takealot in February and only 1 item was delivered from a list of 6. I subsequently cancelled the order and since then it has been a nightmare getting a refund from them. It also turns out that Takealot takes no responsibility for the failure to deliver goods by their courier service or if the goods get lost. In such an instance you have to wait for the courier to send back the items to them or pay whatever that was lost before you can get a refund. On my case, the courier has acknowledged failure to deliver, sent back the items but still I am the on who has to keep calling Takealot for feedback as there is virtually no on who even bothers to contact you and sending emails on their complaints emails address you don't even receive an acknowledgement of receipt or a response. I will never ever use them again