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JH
Juan H

1 reviews | Active since Mar 2019

06 May 2020, 07:52

Very bad service from Takealot

Submitted return request of defective office chair on 20 April. I received sms from Takealot on 1 May which confirmed collection from my home on 4 May. Late afternoon on 4 May I made contact with Takealot to confirm and I received an email confirmation that collection would take place before 18H00. At 15H56 on 4 May I received an sms from Takealot informing me that collection has been delayed and will be rescheduled. Nothing has happened since. This is unacceptable and should take responsibility for this and do whatever is necessary to collect my item and repair/replace it. I have been a Takealot customer for many years. I don't care if they now state they do not allow return collections during Covid-19. The fact that the return collection was agreed, overrides this and they should honor it. Is this how you are rewarded for loyalty?

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Replies (3)
JH
Juan H's update07 May 2020, 20:13
Reviewer Update
Although confirmation had been received for collection of return item today, for second time, it still didn't happen. Obviously Takealot does not have control over their collection process. Stay away after sales service suck.
JH
Juan H's update13 May 2020, 14:26
Reviewer Update
So collection of a return item was scheduled for the 3rd time on 12 May, but still it didn't happen. The message: You cannot rely on the returns process of Takealot. Do not buy big ticket items from them as they will ignore you when you want to return under warranty.
JH
Juan H's update15 May 2020, 16:45
Reviewer Update
So collection of return item was scheduled again for the 4th time today. Received phone call yesterday to confirm collection today as well as sms confirmation earlier today. Still Takealot collection didn't happen. This is absolutely ridiculous and implies that Takealot warranty doesn't mean anything. Be careful when buying expensive items from them.