Very bad service

I bought a volcano smart fitness watch from Takealot on 31 July 2024, on 26 December 2024 I logged a return as the watch is under guarantee/warranty and the watch was switching off even though the battery was showing 89% and the face was freezing and showing 2 different faces at the same time. The watch was collected quickly and I was happy that this was being attended to. However 3 weeks has now gone by and I am still no closer to knowing what is happening with the watch. I was receiving almost blank emails every second day with no relevant information in for the first 2 weeks and when I rep**** to the email to ask what I should do or what information was being relayed, I got no response. The returns message on the app showed that the return was concluded and nothing was done. After 2 weeks I eventually got an email to say that they actually never sent my watch away as they couldn't find it in their warehouse. I rep**** to this email and was notified that a new return was logged and that the watch will be sent away and that I could follow up on the new ref number, however another week has gone by and there is no updates on the Takealot app under the new ref number and when I emailed in to find out what is happening, I got no response to date. I will definitely be very hesitant to buy any further electronic devices or equipment from Takealot, their customer service is non existent when it comes to returns and they have no concept on how to deal with clients. This has been a very disappointing experience, one which I hope to never go through again.