1 reviews | Active since Dec 2015
Very bad service!!!!
I ordered a monitor from take a lot. Paid for early delivery and received The first of 3 Sms's saying my package will be delivered before 3 today 08/12/15. Waited until 2:45 called to find out were the driver was and was told because of technical difficulties on take a lots end my package will be delivered before 5 pm again received an sms confirming this. I then waited until 4:45 and called and spoke to a lady by the name of Candice who then advised that she cannot get a hold of ANYONE at the their courier service MR DELIVERY. She then asked me for my home address assuring me that the driver will deliver my package to my address no later then 8PM. Again I wait till 8 then call take a lot to speak to a lady by the name of Nolufefe and all I got from her was a call back saying she got a hold of some supervisor and before I could say anything she put the phone down on me and never bothered to call back. It is now 22:04 and I don't have my order WHICH I PAID FOR IN FULL and I don't have at least an estimated delivery date or time. This has been the worse experience I have ever had with take a lot and MR delivery. Please can a manager of either take a lot or MR delivery get back to me
Thank you for taking Sheena from our complaints team's call to apologise for the delivery failure and the poor service you received from our call centres. As discussed she is currently liaising with our courier management team to confirm the whereabouts of your parcel and we'll make sure that it is delivered to you today still. We'll keep you posted on any developments as we receive feedback from the courier branch. Furthermore we've requested your shipping fee to be credited back to you and will address the poor service you've received with the agents in question and will ensure that the necessary corrective action is taken.
Once again we apologise for the below par experience and for the inconvenience it has caused you. We'll do our best to get this matter resolved as quickly as possible.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for the delivery failure and the poor service you received from our call centres. As discussed she is currently liaising with our courier management team to confirm the whereabouts of your parcel and we'll make sure that it is delivered to you today still. We'll keep you posted on any developments as we receive feedback from the courier branch. Furthermore we've requested your shipping fee to be credited back to you and will address the poor service you've received with the agents in question and will ensure that the necessary corrective action is taken.
Once again we apologise for the below par experience and for the inconvenience it has caused you. We'll do our best to get this matter resolved as quickly as possible.
Sincerely,
takealot.com