RS
Ruben S
1 reviews | Active since Mar 2015
03 Mar 2015, 11:21
Very bad returns service
First let me say I am not happy doing this been a loyal customer for over 4 years and only received the best of service from takealot in that time .<br> Ordered a laser printer from takealot received exactly what I ordered in 2 days :), upon testing it I find out it only prints black and white as I don't know much about printers I just read thro the description and saw nothing stating it is black and white, after talking to a takealot representative he says \mono"means black and white"
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takealot.com's replyOfficial
03 Mar 2015, 12:30Hello Ruben41771,
This is not how things are supposed to work & we're really sorry that you had to come to Hello Peter to get the issue sorted out. It's never fun having to return a product & it's unfortunately not an instant process, we therefore try to make it as smooth & hassle free as possible. We however realise that's not been the case for you & sincerely apologise for the delay & lack of communication.
We're in the process of addressing the matter with the parties involved & appreciate you taking Cawyn's call & allowing her to resolve the matter with you. As she confirmed we've app**** the credit to your account as requested.
Sincerely,
takealot.com
This is not how things are supposed to work & we're really sorry that you had to come to Hello Peter to get the issue sorted out. It's never fun having to return a product & it's unfortunately not an instant process, we therefore try to make it as smooth & hassle free as possible. We however realise that's not been the case for you & sincerely apologise for the delay & lack of communication.
We're in the process of addressing the matter with the parties involved & appreciate you taking Cawyn's call & allowing her to resolve the matter with you. As she confirmed we've app**** the credit to your account as requested.
Sincerely,
takealot.com
takealot.com's reply03 Mar 2015, 12:30
Official
Hello Ruben41771,
This is not how things are supposed to work & we're really sorry that you had to come to Hello Peter to get the issue sorted out. It's never fun having to return a product & it's unfortunately not an instant process, we therefore try to make it as smooth & hassle free as possible. We however realise that's not been the case for you & sincerely apologise for the delay & lack of communication.
We're in the process of addressing the matter with the parties involved & appreciate you taking Cawyn's call & allowing her to resolve the matter with you. As she confirmed we've app**** the credit to your account as requested.
Sincerely,
takealot.com
This is not how things are supposed to work & we're really sorry that you had to come to Hello Peter to get the issue sorted out. It's never fun having to return a product & it's unfortunately not an instant process, we therefore try to make it as smooth & hassle free as possible. We however realise that's not been the case for you & sincerely apologise for the delay & lack of communication.
We're in the process of addressing the matter with the parties involved & appreciate you taking Cawyn's call & allowing her to resolve the matter with you. As she confirmed we've app**** the credit to your account as requested.
Sincerely,
takealot.com