Very Bad Customer Service

I am extremely dissatisfied with the way you’ve handled my air fryer return, which was done under warranty for a replacement. It has been three weeks since I returned the unit, and the only update I’ve received is that it’s "awaiting parts" with no estimated time of arrival. This lack of information is unacceptable!

If I had purchased this air fryer from any other retailer, I would have had a replacement immediately. The fact that I’m now stuck waiting indefinitely for a resolution is beyond frustrating. My brother, who lives in Amsterdam, handled the purchase and return, making it even more challenging for me to get any updates since I’m not the account holder.

This entire process has been a complete disaster. I demand an urgent and clear update on when I can expect my replacement. Your customer service has been severely lacking, and I expect immediate action to resolve this issue.