Very bad customer service

Unbelievable and endless stress after waiting for an order. I don't even know where to begin. The year 2025 is a year that Takealot decided to teach me and the other unlucky customers a lesson. I placed lots of orders for end of July/early August 2025 and that was the beginning of my nightmare. My order was incorrect, they delivered incomplete order and also instead of an iron, they delivered a duvet cover. While I was still busy sorting that out, the toaster I bought worked only two times and it was dead. Now I needed to log a return for the toaster and the iron that I never received. This whole experience seems a bit light but trust me, u literally have to beg them to help you to sort their mess. This saddens me, lets skip to the 2nd round,

I placed an order of 5 items in one order, and guess what, exactly what you thinking. Another blunder.

The iron that was not delivered, was finally delivered but now this iron was mixed with the new order I was expecting. On the new order, there was an air fryer that they decided not to deliver to, even after I paid for next day delivery. Whoever is handling these orders at Takealot has no good intentions for this business, they mean business when it comes to upsetting customers. Its like they have a list of people they want to upset on a daily basis, maybe its their KPI. For this air fryer order, i told their delivery guys and they also looked shocked, which brings me to the conclusion that Takealot doesn't care about delivering orders, they only care about you paying them, what happens with their order is none of their business. Now I need to go through hell just to get what I paid for.

My fellow people, if you want peace of mind, try by all means to stay away from Takealot until they get their house in order, as it stands they will change ur character and upsets you day in day out.

At HelloPeter, can you please also allow us to write reviews without a star, because some companies don't even deserve 1 star.