Very Bad and Rude Service, Demanding Money Back Immediately

I bought a coffee machine from takealot and because Makro has a better one on special, i bought one at Makro, i lodged a return with takealot when i received the goods on Monday, 12 Nov (ref ********** 2), of which takealot sent me an sms to say it will be collected on Tuesday, 13 Nov. On Tuesday, i received an sms to say they have attempted to collect but have been unsuccessful and it is to be noted that no one phoned me when they arrived to collect, i then contacted ********** to advise of same and spoke to Kyle who rescheduled and put a note to say phone me, the sms to reschedule can for Wednesday collection, once again, i get a message to say they attempted and were unsuccessful and once again no one phoned me when they came. I then contacted the call centre again and first spoke to a Chantel, who put me on hold for 12 minutes and then the phone cut, i had to phone back and then spoke to Keanan who i had to explain myself all over again and was on the phone for a good 15 minutes yet again and explained in a very irate manner that i will not be available after 10 today as i am going away and the driver must be here at 08h00. Robin Forbes, sends a message last night to say this is not possible as the drivers leave at 09h00. Firstly when you have inconvenienced a customer in the manner in which i have been, you make every effort to ensure things are done timeously, Robin then told me to compromise my job and leave it at reception or they will have to reschedule. Where i work it is not the job of a receptionist to play the role of a messenger, people must also be respected in every aspect in life, i want my money back from takealot immediately and you can process your collection whenever you see fit cause you are not serious about collecting products. This is a delay tactic so that they do not have to refund customers and i have reported this to consumer ombudsman as this is not a fair practice and there is a consumer protection act which states customers must be treated fairly.

It is not my responsibility to ensure takealot collects the products timeously, this is something takealot must take responsibility for as i am not the one who appoints the delivery company.

Secondly, takealot has no right to ask me to do things that may compromise my job to suite them.

Thirdly, i am demanding my money back immediately and it must be sent to my account and not a store credit as i will no longer be shopping at takealot if this is the bad service they are providing, i am a consumer and in a difficult economy, i am supporting a store that i can go to Makro, where i live round the corner from and get my stuff from them