VERRY POOR SERVICE OF TAJEALOT

Takealot’s service when it comes to return collections is very bad. Two weeks ago I also returned a damaged item. Shampoo that came damaged in box and leaked out. I got a email to say I must disperse of the item, I will receive a new bottle of Shampoo.5 days later when the exchange item arrived they wanted the damaged item also and the driver did not want to give me the parcel unless I give the damaged bottle of shampoo. The exchange was rescheduled 3 times, made we wait the whole day just to receive the sms half past 4 in the evening that delivery/collection were rescheduled. I phoned, send email upon emails with no reply wanted to speak to supervisor, I where asured to be phoned back never happened. I send a another item to be returned, I where informed about a missing accessory and was asked if I still have ut so that it could be collected. The same story repeated itself with rescheduling. Takealot dies not care about the customers queries, they don’t even reply or phone you. I must wait again now after collection for 2to 3 days for conclusion. My case does not even get prioritised as promised I must still wait, all takealot says are sorry for the inconvenience. The service are very unprofessional, have been ordering almost every week and not small amounts but still I am just another customer to them. They does not strive to make their customers happy no matter what. I must realty say service delivery of takealot are going down very fast. I want my order to be finalised before 10am on the 17th of September and my credit deflecting in my bank account.