VERBAL ABUSE BY TAKEALOT DRIVER

I am extremely disappointed with the behavior of the Takealot driver who came to deliver my parcel this morning. I have never been treated like this in my whole life and also embarrassed in front of my colleagues like this before. I did place an order last week which I tried to cancel days before it was due for delivery but there was a huge mix up with this , which we eventually sorted it out. I ordered another package which was initially going to be delivered on the 26th I saw a message this morning that the delivery had moved forward while I was on my way to work, my order was a COD order which I obviously needed to draw cash , however the driver was already here by the time I got to work and obviously I didn't have the cash on me as I initially knew my order would be delivered two days later. So I advised the driver of this which in turn the driver choose to verbally abuse me in the presence of my colleagues and tell me that I'm always a problem etc. and the last time I did this to him , which wasn't the case . he spoke to me so rudely and really embarrassed me, eventually I asked for his name so I could make a complaint , he refused to give it to me and repeatedly in a rude manner asked me what do I want his name for, eventually I walked away otherwise he would have continued to do so.

I honestly have never in my life been embarrassed or made to feel like this before. I am in customer service and i definitely don't do this to my customers.