Venting annoyed

I have been trying for days now to get 1 question answered and I am a takelot shopper. I don't understand why all channels are chatbots sometimes we still need humans. Takealot is such a huge enterprise but they have office hours from 9am to 5pm this doesn't make senses at all south Africa needs to catch up with the world because people in china do not have things like office hours or holidays