Valid return request for missing parts rejected. Not properly inspected. Return: MRRN-RXGPP-57WZ

Return: MRRN-RXGPP-57WZ

To start, I have been a Takealot customer for a long time, when they were still take2. I have always been happy with the service until now.

I ordered a five-stage water filtration system from Takealot. The package arrives and parts are missing. So I log a return query with that return reason.

When I go check the return in my profile, the reason is now listed as the product is defective. I know for a fact that I chose the it's missing parts option.

Another 4 days only for Takealot to tell me there was nothing wrong with the package. 100% they didn't properly inspect the item. The box has a manual, with a list of "what is in the box" and you just need to compare that to what is in the box to see:

- The uf-membrane filter is not inside the holder. If you un***** the container on the top of the filter set, you will see it's missing. I discovered it missing while checking the list of contents and attempting to install the filter set. - The tool for the bottom filters is also pictured in the manual, a black spanner that is round with teeth. - There was a random angled white bracket in the box that didn't fit anywhere and was not on the list of contents in the manual.

I am incredibly annoyed by Takealot not checking the return properly. And now declining it and sending the product back. This is not correct, I expect Takealot to provide me with the product sold, and if incomplete to replace it with the proper product.

This is not only false advertising, but a bad business process. And if this is how Takealot does business, then I will never support them again.