Vague Reports - Buck Passing

<p>It's strange how quickly things with the company appear to be deteriorating. They certainly had angry customers before, but I remember there being ownership and accountability with an agent over the phone. Even if it wasn't their fault, they made sure to do enough to correct it.</p> <p> </p> <p>I placed an order on Black Friday, one item having to ship from JHB to CPT. I living in Milnerton am close to the warehouse and usually receive my things before the promise date and with constant updates on where my order is. This was different.</p> <p>The following day I saw no updates whatsoever. I figured its the package coming from JHB, and this was confirmed when I phoned on Monday 28th Nov to find out what's happening. This continued throughout the week though, and with my promise delivery date coming up on Friday 2nd Dec, I was beginning to think I wouldn't get it in time.</p> <p>Phoning on Thursday and Friday (today) has been a flurry of vague answers in phone calls, agents and the Social Media Department, who I remember having attention to detail and now none at all ("Hi, Tatum. Your parcel is currently being prepared for you and will be in your grasp shortly" - OH SWEET! THANKS!)</p> <p> </p> <p>Let's hope it ships on Monday. But how can it ship when no one can tell me where it is? Note that some of the items have since gone out of stock, so it's a dangerous game I'm playing.</p>