Uttermost Worst Experience!!!!!!!

I bought a Hagenz 15L airfryer and paid extra for delivery the next day on 26 February. It arrived just before 5 on 27 Feb. My husband received it and brought it back to the farm as it was supposed to be a gift for someone on 1 March. I opened it to see if all is working and then put it in a gift box, but it was not working. I logged a return immediately that same night. They collected it on 28 Feb. My status on my app showed it was scheduled for collecting untill 4 March. After numorous emails and no real answers I was told I will get a sms and a email then I should respond and ask for a refund, because now i am ****ed off and do not want it anymore. Today on my status on the app 6 March it shows it is out for delivery, still no response from my emails, still no sms. This is rediculous. I even wrote this review on that specific air fryer "Bougt this next day courier, got to the farm, unpack, plug in and no display. Packed it back and logged a return. After reading the reviews this morning. I would much rather choose a total different one." it was rejected for the reason it needs to be related to the product experience. As yourself if this sound right. This company has absolutely no etiquette or contact with real problems and NO AFTER SALES SERVICE AT ALL!!!!!!!!!!