1 reviews | Active since Aug 2016

30 Aug 2016, 17:27

Utterly dissapointed

<p>I placed an order on Friday 26 Aug 2016 and made an EFT, the payment was confirmed on 27 Aug 2016. An sms was sent on 29 Aug 2016 confirming the order would be delivered today before 5pm and I'm still waiting. I called customer service and spoke to Jaydee-Lynn Karelse who asked me to wait until 5pm for the delivery, her feedback was that your system didn't capture my address correctly and the delivery guy tried to contact me which is a lie because I received no call nor missed call. Even with my last order similar * happened and nobody bothers to say what the issue is. That order has my daughter's formula and I need it today as you promised. I thought I'd never experience bad service from yourselves but I was wrong. I might as well take my busniess elsewhere and purchase from a reliable and trustworthy supplier.</p> <p> </p> <p>The address is </p> <p>5003 Phmolong Maduna Avenue</p> <p>R Mabena Street, Choolorkop, Edenvale,</p> <p>1624</p> <p>Not far from P****long Secondary School.</p>

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Replies (1)
takealot.com
takealot.com's reply30 Aug 2016, 18:03
Official

Hello kgothatso-comfort-mogaleamalla,

We are so sorry for the delay with your order.

Thank you for bringing this to our attention, our complaints team will be in touch shortly to provide you with an update on your order.

We appreciate your patience while we investigate this for you.

Regards

Takealot.com