Utterly dissapointed

I ordered a package for delivery on the 29th January, only to get an sms at 20:37 on the 29th saying delivery is now for Monday 2nd February. I phoned on the 30th to find out what happened, was told that the business had been closed when the driver went to deliver the package...the address was a complex so that is impossible for it to be \closed\". It eventually came out that the driver had gone to the wrong address everytime, yet no one tried to contact me. I eventually phoned Fedex & then their courier partner to enquire if i could pick up the package myself and was told no one was in the office. And that it was not their problem. Now I have to courier the package when i recieve it as it was not delivered when promised. Now i have to incure even more costs. They did offer to courier the package to my new desination, but 1 item has to be delivered at the original address as it is a present. I will then have to organise for someone to send the other item overnight, meaning more time & money is wasted for something that should have been done. No one was apologetic and didnt even try to assist to get my package delievered ASAP. And i spent over an hour on the phone. So dissapointed"