Utterly disgusting Takealot

If I could give a negative rating I would. I purchased 8 dining room chairs from Takealot earlier this year. In less than 6 months the chairs had developed cracks in the legs. I reports this to Takealot +/-18/12/2019. After much back and forth, a special return was logged. The goods were meant to have been collected 25/11/2019 because this is the soonest someone would be home during the day to collect. This was never done. After much ado, this was rescheduled for 02/12/2019, the next date someone was going to be home. Again, the items were never collected. My fiancè then intervened and arranged for collection today, 04/12/2019, before 10:00 (he specifically arranged to go to work late to facilitate this collection). Again the chairs were not collected. We have received no confirmation of why the collection never occurred on 3 occasions. On account of the poor service I reported the matter to retail ombudsman on 21/11/2015. To date, nothing has been resolved. I am utterly disgusted in Takelot.