Utterly disappointing service from Takealot

I ordered a Smeg washing machine from Takealot on 11/12/2022. It was delivered to us 13/12/2022. When we opened the packaging it was noted to be damaged - scuff marks all over - PHYSICAL damage. We logged a return and requested a replacement on 14/12/2022. We received the replacement washing machine on 19/12/2022. This machine was in even WORSE condition, with the actual turn dial completely detached from the machine. We logged a return on 24/12/2022 - and was advised it would be collected on 03/01/2023. I have now been told that the damage is not Takealot's problem, that I must contact Smeg directly. The washing machine was PHYSICALLY damaged. Therefore it's Takealot's issue. They fail to accept the responsibility for what has happened and are dragging this out. They say the return is under investigation, however what is there to investigate. The product was PHYSICALLY damaged. They also told me my warranty expired on 19/12/2022 which is the same DAY I received the replacement machine. In what world does a warranty expire in a day?? I have been without a washing machine for 3 weeks now. The service has been nothing but disappointing. I will never use them again.