UTTER BS SERVICE FROM TAKEALOT

Recently i had placed some orders with Take-alot for multiple items costing to over 3k in total with both orders

There had been an item I had queried and I was told that it had been ordered with the certain supplier and then they waiting on the stock to arrive at the warehouse - this was 9 days ago - I then get an email on the 10th of June stating that the same item I had queried, had been cancelled and that my Takealot profile will be credited - no one bothered to phone me or email me updating me on what had happened to find a solution - maybe for them to search for a similar item - it was just straight up cancelled and I feel as though they should not credit my takealot account but deposit the item amount back into my bank account cause they *****ed up - like that with the credit I will be forced to purchase of the website which from now I do not want to deal with them anymore

This has not only happened with this one item but with another item that was cancelled by mistake - which was resolved eventually after emailing back and forth

From my 2 orders that I had done I received one of them yesterday (the 9th) and upon opening the box i see that an item was missing from the listed items on the order - i queried this and i am still waiting on an outcome

There is no way to email them or phone them - a service request has to be logged before someone attends and then that is also on a go slow!

The service delivery given to customers is utter BS - I will no longer be ordering anything of there website as they do not have the proper support or service structure! and there is also no QA system in place when stock leaves there DC!

I have been a frequent buyer from 2016 and I have used there site plenty of times - I will no longer be dealing with them because of the service they giving!