NB
Nerina B
1 reviews | Active since Dec 2012
17 Aug 2015, 15:28
Usually such a fan... sigh
So I felt like swearing when I got my package today!! Been such a happy customer until now. Filthy bottles and torn boxes, how do you explain such terrible service, contents of the torn boxes actually lying way out of it's original packaging. I really don't have the time to wait for this product to be exchanged was expecting to use it before a wedding this weekend! Just wanted to bring it to your attention, Hope something gets done about this in future.<br> <br> <br> Nerina
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takealot.com's replyOfficial
17 Aug 2015, 15:40Hello Nerina108,
We're really sorry for the poor condition you received your order in and we'd appreciate the opportunity to try and make this right. Our complaints team will be in touch with you shortly to confirm your order details to see how soon we're able to arrange a drop & collect for these items.
They'll also take this up with the relevant department to find out how this happened and they'll make sure the necessary actions are taken to prevent it from happening in future.
Sincerely,
takealot.com
We're really sorry for the poor condition you received your order in and we'd appreciate the opportunity to try and make this right. Our complaints team will be in touch with you shortly to confirm your order details to see how soon we're able to arrange a drop & collect for these items.
They'll also take this up with the relevant department to find out how this happened and they'll make sure the necessary actions are taken to prevent it from happening in future.
Sincerely,
takealot.com
takealot.com's reply17 Aug 2015, 15:40
Official
Hello Nerina108,
We're really sorry for the poor condition you received your order in and we'd appreciate the opportunity to try and make this right. Our complaints team will be in touch with you shortly to confirm your order details to see how soon we're able to arrange a drop & collect for these items.
They'll also take this up with the relevant department to find out how this happened and they'll make sure the necessary actions are taken to prevent it from happening in future.
Sincerely,
takealot.com
We're really sorry for the poor condition you received your order in and we'd appreciate the opportunity to try and make this right. Our complaints team will be in touch with you shortly to confirm your order details to see how soon we're able to arrange a drop & collect for these items.
They'll also take this up with the relevant department to find out how this happened and they'll make sure the necessary actions are taken to prevent it from happening in future.
Sincerely,
takealot.com