Using Lock-Down as an excuse for terrible customer service

What a disaster, a company who's core business is online selling & now in the Lock-Down no one returns to emails. 3 times I have written an email to them that I did not receive my whole order & no one has even bothered to respond to me - instead I keep on getting emails to rate their service!

I am appalled at this level of customer services - Take a lot has ****** my money from me.