USELESS/ILLOGICAL/REDUNDANT RETURNS PROCESSES

I purchased a kettle and earphones from Takealot.com last week. The earphones are just wack, worst quality ever, it's like a radio out of sync on the station frequency (nothing as described in the product spec online). So on Monday, I logged a return online, since I knew I'd be working from the office on Monday, Tues, and Wed, I logged my work address for collection, with the hope that the hope that they would collect it sooner? So, they sent an sms stating that they will collect on Thurs (09th Nov), and should it be inconvenient for me I should call and make suitable arrangement. Today, I used the kettle for the first time, and it's faulty, and boils the water forever, and wastes my electricity. So I logged a return, and since circumstances forced me to work from home Thurs and Fri (9th and 10th), I provided my home address for collection, and I got a prompt sms stating they will collect tomorrow. So I called Takealot to request them to rather come collect the item (earphones) which was scheduled for Collection at my work office at my home address, and they can also collect the kettle. The agent I spoke to informed me that they can't collect the item at my work address as I had logged my work address for collection. I find this very illogical, as it was their fault that 2/3 days passed without them collecting the item such that I am now working from home. Further, the flexibilty the spoke of on the sms is utter nonsesnse as they keep telling you about deficient and ineffective processes?

I then asked them if they can just come get the earphones as part and parcel of tomorrow's collection of the kettle, and they informed me that no, these are separate collections and so they must be treated as such. I find this utterly unacceptable and ridiculous. These items are being collected at the same place, and now I must waste my time with scheduling different items and ensure I am available for collection as if I have nothing to do?

Takealot is making me really start to dislike this online shopping business, I like convenience and in this instance they are testing my patience with these deficient processes! Please collect both items tomorrow, you can sort out your system issues later yourselves, I have no business with your admin issues!

Thank you Very dissatisfied customer!