Useless with refunds

I placed an order on 1 December 2017, and the one item was out of stock, so they were going to Credit my account. On 04/12/17 I advised Timothy Smook to rather refund into my bank account and gave him banking details. 05/12/2017: Timothy sent me an e-mail stating refund was processed, allow 3 working days for it to reflect 13/12/2017: Still no monies showing so I sent a follow up email, only for Nikita Bailey to say that it takes 5-7 working days. 18/12/2017: Still no money showing, sent another e-mail only for Gershwin Nel to reply saying it was only processed 13/12/2017 and will take 5-7 working days to show????!!!!! 03/01/2018: STILL no refund in my account, sent an email AGAIN to takealot 05/01/2018:only for Luke Izaks to come back and tell me that the banking details are no longer available, can I please confirm them???? So I told him that they must just credit my takealot account rather as I have items that I need to purchase (Not sure if I want to anymore!) 05/01/2018: Mamokete Nkomo then replies saying "Please note that your takealot account was credited, did you request a refund?"???????????????????????????????? 06/01/2018: I sent an email back stating that the credit is NOT reflecting on my account 07/01/2018: Mikhyla Lakey replies "Please provide and confirm your banking details in order for us to refund you accordingly" SO, WHEN AM I GOING TO GET THE MONIES THAT YOU PEOPLE OWE ME??????!!!!!!!!