Useless Takelot.

I have been a loyal customer of takeout for many years and up until this point had no issues. I order a number of Birthday gifts for my daughter last week, the items were delivered on Friday, out of the 5 items I ordered 3 were missing and there were 2 random items I had not ordered. one of which was a bathroom scale with a sticker saying it was a portable blender!! I requested that these items were collected and the correct items sent. Monday the wrong items were fetched and I had been advised that they would do everything possible to get the correct items to me on Tuesday as my daughters birthday is Wednesday, I am now being ignored by Takealot when I try to get feedback obviously they will not be delivering today which means I now must leave work early to drive around and find the same. They seem very unwilling to provide complaint procedure and the lack of customer care is disgusting, talk about too big to fail!! I will not be using Takealot going forward as they clearly do not care!!