Useless Takealot loose my money and demand I must pay again

Order Number: ********** 5 was placed after patiently waiting for 7AM daily specials. I was already able to get same item on LOOT but decided to go with Takealot as I thought they are better. How wrong that turned out. I placed my order and all went ok. I then paid using my credit card and got confirmation of payment proof from my bank. But the takealot app now has become unresponsive, just little circles spinning and 2 hours later resets. Now it sais I must pay again.

I go online banking and confirm payment of R1055 was made to takealot. Go back to app and realise only communication route possible is to.lodge a help query and they inform response will be as per standards they set of a few hours

At end of the day the app still wants me to pay again. No response from Takealot. I file another help query ?. No response. No feedback.

This morning I get an email from Takealot. My order was cancelled as I failed to.pay? I go online banking and still see payment made to takealot. NO REFUND and now order also cancelled? ????? Wished I just ordered from LOOT WHICH WAS CHEAPER BUT WOULD DELIVER 2 DAYS LATER. BUT NOW I CANNOT DO THAT CAUSE TAKELOT TOOK MY MONEY AND THEIR APP CRASHED SO NOW THEY DONT KNOW WHERE MY MONEY IS AND SAY I NEVER PAID. SHAME ON YOU TAKEALT!! USELESS SERVICE AND NON EXISTANT CUSTOMER FEEDBACK. DISGUSTED????????