Useless Takealot

I placed an order on 14th December, to be delivered to Bredasdorp depot. On 21 December I received an email from Zarah M who wanted to confirm our physical address for a delivery. No delivery. I yet again emailed Zarah M who stated that the items would be delivered by Sat 23rd December. No delivery. I went to the depot in Bredasdorp who had absolutely NO record of having received my order, it was sent to a depot in Cape Town. Now the order has been cancelled because I did not collect it!!!! It is difficult to collect an order which has been sent to the wrong depot, 220kms away from where I live! Takealot has my correct physical address & correct depot address, confirmed by the staff at the Bredasdorp depot. These items were meant to be in use before Christmas. Please do not send me the bog standard reply of how sorry you are or this is not your normal service, or blah blah blah.... You should be renamed - use less alot. Here's hoping that Amazon will have a better ethos.