USELESS TAKEALOT

Will not be using takealot anytime soon and I will definitely be discouraging everyone I know from using them. The service from them was absolute bull**** today. My order was supposed to come today (02.06.2020) and because I had a meeting away from home I made sure there were two people waiting for that order but apparently "customer was unavailable" because they weren't standing on the road. The driver did not come into the driveway nor did he bother to knock on the door, he apparently hooted and then when I did not answer my phone (because I was in a work meeting) he decided he would leave. I returned the call as soon as I got out of the meeting and this driver, Athi is apparently his name, had the audacity to tell me that if I want the parcel I can come to him, mind you this was +/- 10km away. I then called the offices where a Thandaza said she would call the driver, she didn't bother to give me feedback so I called her back and she says the driver will be here before 5 in a very rude manner. So obviously because I dont have anything else to do for today I decide I'm going to sit at the window and make sure I see this Athi. Around 4 I start to call and he isnt answering so I send a message "your office says you are delivering before 5, please confirm whether this is indeed the case" he ignores my message and 2 more calls and only responds "no I wont be delivering your parcel today" at 17h10 because obviously work ends at 5. We are in a ****ing pandemic where a lot of us are forced to work from home, these things are things that I need to properly do my work. I don't want a meaningless apology from Takealot, quite frankly I'm not interested. I will definitely be taking this further and consulting my colleagues who specialise in consumer protection laws.