LR
Lauren R

1 reviews | Active since Jan 2010

08 Jul 2020, 20:23

Useless takealot

I ordered boots online. 10 day delivery lead time. On day 9, they email me to cancel the order due to no stock -saying the tried to get new stock with no luck. Why accept the order in the first place if stock is a problem? Why wait till the last minute to tell me. They send me store credit, instead of refining my card / so I have to fight for my money back. Several days later, I see new stock available on the site. I place a new order. Incorrect boots are delivered. I complain to their customer service department, and get poor feedback/ my emails are being ignored. Once again they claim to not be able to order new stock- yet the item is still available on their website. I requested the manager’s email. Once again I’m ignored. Once again, store credit it given instead of refund to my card. So now I have to wait until 21 July to receive my order - in the hope that they have finally got their act together... would not recommend takealot..,,, pathetic service and disgusting customer relations

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