Useless shipping and delivery service

It seems Takealot is going down the drains. Firstly I've ordered an item which showed in stock both at Cape Town and Jhb and will be DELIVERED within 2-3 working days. I made the payment on 4 March but it was only SHIPPED on 7 March. When you want to find out what is the tracking number, you can't see it so you can't track it on the courier service. There is no telephone number on their website, but I've found ********** also on a list of complaint and they then gave me the tracking number and eventually after a second call, the telephone number for fastnfurious. They used Fastnfurious, a courier service which service is apparently very bad according to several complaints I've seen on the internet. They also don't have a website. At this stage I am still waiting for my package. Fastnfurious only have a branch in Middelburg while my package is supposed to go to Witbank??? When I called them they don't even know the address!!! Even their own call center people say that they lose a lot of business due the poor service of this courier company. WHY use a courier service that doesn't hav a branch in that town and who is giving YOUR company a bad name????