Useless service when there is a problem

Where do I even start!

Purchased a Skyworth TV on 5 may, noticed last week that there is shadows and a fine line on the TV so I return it. Return was rejected as no fault was found. There is clearly a fault on the TV, why can't I show them where it is? I went to takealot in hopes of speaking to someone and no one was willing to assist. I have to wait for the TV to be return to me and then return it back to takealot, huh??? My app said refer to email, guess what, I didn't even get a email

How can you return the TV to me if I collected it and dropped ot off, where exactly are you returning it ? And when is this going to be? Day 5 of not having a TV or communication from you?

Also, the TV was a "special", over a month later and it's still the same price, ****alot?

I expect my TV to be sorted asap and I want a senior to call me today!!!!