useless service takealot

i am writing this out of sheer frustration and am speechless regarding takealots and their courier service incompetence regarding an item which was returned to them. i bought a fitbit from them in feb 2020. it stopped working in aug and i logged a return. takealot requested the details my fitbit and provided me with a return slip and i dropped it off at the jean simonis, parow branch. i did not hear from them for two weeks and after following up myself and takealot failing to actually communciate with me, i was told that the policy on returns for fitbit changed in august and i had to send my fitbit directly to them. i have been waiting since 12 sep for my fitbit. takealot and the fast and the furious courier service seems to be chasing their own tails in trying to find my fitbit. i have sent numerous emails only to get 10 different agents respond to the one email with the most annoying responses and ratings emails. it is ridiculous. firstly takealot just changed its policy on returns without informing people. they accepted my return knowing they cant fulfil it. its almost two months and my fitbit seems to be lost. its the most simple request for me just to get my fitbit which i paid over a r1000 back yet its seems like most complex thing to them