Useless service from TAKEALOT. COM

At the beginning of August 2026 I ordered a LEXUCO smart tv from takealot it was delivered to my residential address on the 3rd of AUGUST upon opening it I noticed the remote control was missing its back cover trying to watch anything on this smart tv apps once connected to wifi proved difficult as the pictures on the various channels offered kept on freezing With the LEXUCO TV and it's full packaging I personally returned the tv to the Springfield park depot opening a defective claim between the freezing and lost remote back cover, I received a response from the supplier the next week stating they found no issue. Within a month I contacted takealot numerous times for a full returned I received negative vague response from them . I phoned on the 7th September being today dealing with customer service agent LINDIWE according to her I had not supp**** my address hence the returns department is sitting with my item for a Month, she further stated as it is over a month although the returns department is sitting with the tv takealot is just accepting that I have the tv for a month their policy thus states I cannot claim a credit or refund as per the the customer care agent LINDIWE and I have no option but to take the tv back , I am telling them I have been inconvenienced for a month takealot held my item and took payment and did not provide reasonable feedback . CUSTOMER AGENT LINDIWE STATED HER SUPERVISOR WILL CONTACT ME VIA PHONE WHICH HAS NOT TRANSPIRED. THE REF NUMBER THE AGENT GAVE ME IS ***1 MY ORDER NUMBER IS ***. TAKEALOT IS USING UNDERHANDED MAFIA STYLED TACTICS AND TOTALLY IGNORING THE COMPLAINTS OF ITS CUSTOMERS AND IS NOT WORKING WITHIN THE CONSUMER PROTECTION ACT.