Useless refund service.

I bought a product and was delivered on the 13th of Dec 19 and asked for a collection and refund on 17th Dec 19(It was as present for my wife's birthday the 16th),the product was collected and until today 6 Jan 2020 no action from Take-a-lot, although i ask repeatedly on the website i get no answers due to a robotic reply every time.