LS
Liezel S

1 reviews | Active since Sept 2013

20 Jan 2016, 08:42

Useless Pathetic ***********!!!!!!

I ordered a few shirts, only to receive the complete wrong sizes. Your system captured the sizes that was delivered but on my account the correct sizes were ordered. I then logged the returns only to then again receive the exact wrong sizes again! Your people promised me this won't happen but yet it did!!!! Nobody even bothered to check that the correct sizes get sent!! Why the effing hell did I then log a return for and I clearly stated that I need size 10's!!! I now have a bunch of wrong sizes! Again I had to log a return for them!! I am now gatvol of this!! I also received a packet of only one shiroko floating charm birth stone, when there was supposed to be 6 stones!!! Yesterday I also received a parcel it was supposed to be 3 scoop free litter trays!!!!! I received one and I paid for 3!!!!! What the **** is going on with you people?!!!! When checking the status of some of my returns it shows concluded?! Bull ****! Its not even sorted out and you people close the exchange without refunding or replacing!!!!!!Sort your system and your people out!! This is the worst service I have ever received!! Disgusted!!

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Replies (1)
takealot.com
takealot.com's reply21 Jan 2016, 04:54
Official
Hello Liezel_Smith,

We are terribly sorry for the negative experience you had with us recently. We would like to thank you for making us aware of this issue. It has been addressed by the relevant parties to investigate and resolved as quickly as possible.

Your returns will be actioned according to your request and your additional items have been packed and will be sent out to you shortly.

Thank you for taking our complaints teams call today and allowing us to turn this experience around for you. We will contact you once the collection for your returns has been arranged.

Regards
Takealot.com